Enhance your IT expertise in a dynamic, mission-driven environment. Collaborate with professionals and gain exposure to diverse technical challenges. Contribute to impactful organizational initiatives and events.
It Support Specialist
in Professional Services ContractJob Detail
Job Description
Overview
- Provide hands-on technical support to staff during organizational transitions.
- Focus on end-user support, device setup, troubleshooting, and system access management.
- Support onboarding/offboarding cycles and organizational events with technical expertise.
- Ensure consistent IT operations and timely assistance to staff.
- Collaborate with full-time IT staff and managed service providers for complex issues.
- Maintain hardware inventory and document recurring issues for continuity.
- Assist with basic network troubleshooting and support enterprise applications.
- Provide on-site and off-site support for organizational meetings or events.
Key Responsibilities & Duties
- Serve as the primary contact for day-to-day end-user technical support.
- Image, configure, deploy, and support end-user devices including laptops and peripherals.
- Support Mac and Windows environments with routine troubleshooting.
- Assist with onboarding/offboarding tasks including account setup and equipment management.
- Update user accounts and permissions across core systems following procedures.
- Provide setup and troubleshooting for conference rooms and A/V equipment.
- Document recurring issues and solutions to ensure operational continuity.
- Coordinate with vendors for equipment repairs or service issues.
- Perform basic network troubleshooting and support organizational events as needed.
Job Requirements
- 1–3+ years of hands-on IT support or help desk experience.
- Strong customer service orientation and ability to resolve issues efficiently.
- Experience supporting both Windows and Mac devices.
- Working knowledge of Microsoft 365 applications and troubleshooting steps.
- Familiarity with account provisioning, password resets, and identity management.
- Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
- Experience with ticketing systems like Freshdesk or ConnectWise.
- Ability to lift 40 lbs for device deployment and event setup.
- Certifications like A+ are helpful but not required.
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