Treatment Coordinator

Overview

• Serve as a Dental Treatment Coordinator in a dynamic dental practice, ensuring seamless patient care and treatment coordination.
• Guide patients through treatment plans, explaining procedures and addressing inquiries about costs and insurance coverage.
• Collaborate with dental professionals to ensure timely and efficient care delivery.
• Maintain accurate patient records in compliance with practice policies and HIPAA regulations.
• Provide exceptional customer service, fostering trust and rapport with patients.
• Work in a fast-paced environment, managing multiple tasks effectively.
• Utilize dental practice management software for scheduling and documentation purposes.
• Contribute to the success of the dental team by ensuring smooth operations and patient satisfaction.

Key Responsibilities & Duties

• Coordinate patient treatment plans and schedule appointments based on dental procedures.
• Explain treatment options, costs, and expected outcomes to patients, ensuring clear communication.
• Verify insurance eligibility and assist patients with claims and billing inquiries.
• Maintain accurate and up-to-date patient records in practice management software.
• Collaborate with dental assistants and hygienists to ensure efficient care delivery.
• Provide estimates for treatment costs and arrange financing options if required.
• Address patient concerns and complaints promptly and professionally.
• Ensure compliance with HIPAA and practice policies in all documentation and communication.

Job Requirements

• High school diploma or equivalent required; associate’s degree in a related field preferred.
• Minimum of 2 years’ experience in dental coordination or a similar role preferred.
• Proficiency in dental practice management software and Microsoft Office Suite.
• Strong verbal and written communication skills essential for patient interaction.
• Knowledge of dental terminology, procedures, and insurance processes preferred.
• Exceptional organizational skills and ability to multitask in a fast-paced environment.
• Ability to work independently and collaboratively within a team.
• Commitment to providing excellent customer service and fostering patient relationships.