It Support

Overview

• Provide comprehensive IT support for desktop platforms in a fast-paced environment.
• Assist in troubleshooting hardware and software issues across Windows and MacOS systems.
• Perform system setups, software installations, and peripheral configurations for end users.
• Support telephony and conferencing tools, ensuring seamless communication and presentations.
• Manage asset lifecycle, inventory, and SmartDeploy image deployment processes.
• Collaborate with teams across multiple office locations for remote and onsite support.
• Provide on-call support during rotation, including nights and weekends.
• Contribute to data center operations and infrastructure maintenance.

Key Responsibilities & Duties

• Deliver first-tier desktop support for hardware and software issues.
• Diagnose and resolve network connectivity, email, and printing problems.
• Set up and configure new machines, operating systems, and applications.
• Manage software installations and updates for end users.
• Support telephony systems and video conferencing tools for office operations.
• Provide remote support using phone, chat, and desktop tools.
• Assist in asset lifecycle management and inventory tracking.
• Perform data center tasks, including hardware setup and maintenance.

Job Requirements

• Bachelor of Science degree in a relevant field.
• Minimum of 3 years in IT support, with 7 years preferred.
• Proficiency in Windows and MacOS environments.
• Experience with Office 365, OneDrive, VPNs, and basic networking.
• Knowledge of Active Directory, Azure AD, and MFA/SSO systems.
• Familiarity with tools such as Jamf Pro, PowerShell scripting, and Linux/Mac command line.
• Strong communication skills and customer service orientation.
• Ability to troubleshoot and learn quickly with minimal supervision.