Technical Account Manager

Overview

• Serve as a key technical advisor, ensuring client environments are secure, optimized, and aligned with business objectives.
• Collaborate with cross-functional teams to deliver innovative solutions and drive technical excellence.
• Provide advanced troubleshooting and proactive risk management for diverse technical challenges.
• Support strategic planning and continuous improvement initiatives to enhance client satisfaction.
• Maintain accurate documentation and standards to ensure seamless delivery and operational efficiency.
• Act as a trusted advisor, guiding clients through technical transformations and advancements.
• Manage Microsoft Modern Workplace and Azure cloud environments effectively, ensuring compliance and stability.
• Contribute to client success by leveraging expertise in cloud technologies and infrastructure management.

Key Responsibilities & Duties

• Oversee technical health for assigned accounts, ensuring robust and secure infrastructure.
• Provide technical input for strategic roadmaps, lifecycle planning, and budget development.
• Act as an escalation point for complex technical issues across various domains.
• Identify and address security gaps and operational risks proactively.
• Maintain comprehensive documentation, diagrams, and configuration records for client environments.
• Validate technical implementations, ensuring adherence to established standards and practices.
• Communicate effectively with stakeholders, providing updates and managing expectations.
• Analyze service trends and contribute actionable insights to quarterly business reviews.

Job Requirements

• Associate of Science degree with 7+ years of IT experience in client-facing roles.
• Proficiency in Microsoft 365, Entra ID, and Intune device management.
• Familiarity with Azure fundamentals and Azure Virtual Desktop.
• Preferred certifications include Azure Administrator Associate (AZ-104) or Endpoint Administrator Associate (MD-102).
• Strong troubleshooting skills across identity, endpoint, cloud, and networking layers.
• Excellent communication skills for presenting technical recommendations to stakeholders.
• Experience with ITIL foundations and MSP service environments is advantageous.
• Ability to manage multiple clients and tasks effectively in a dynamic environment.