Collections Supervisor

Overview

• Lead collections operations, managing a team of 8-9 professionals in a hybrid work environment.
• Collaborate with attorneys to strategize effective collection methods for aging accounts receivable.
• Ensure timely payments and reduce outstanding balances through proactive account management.
• Oversee e-billing platforms, submissions, and appeals to maintain accurate financial records.
• Prepare and deliver detailed weekly collections and aging reports to stakeholders.
• Coordinate with insurance carriers and third-party platforms for efficient collections support.
• Maintain compliance with collections laws and standards while negotiating payment arrangements.
• Provide backup support for cash application activities, including processing payments.

Key Responsibilities & Duties

• Collaborate with attorneys to review accounts receivable and develop collection strategies.
• Communicate with clients professionally to collect overdue amounts and resolve disputes.
• Research billing records and payment history to address discrepancies effectively.
• Negotiate settlements and payment plans to expedite account resolution.
• Monitor evergreen retainers and ensure accounts remain current.
• Manage the accounts receivable inbox, responding promptly to inquiries.
• Prepare and deliver comprehensive collections reports to management.
• Coordinate with third-party platforms and insurance carriers for efficient collections.
• Handle administrative tasks such as issuing reminders, processing credit memos, and managing write-offs.

Job Requirements

• Bachelor’s degree in Accounting, Finance, or Business Administration required.
• 10–15 years of experience in collections and accounts receivable management.
• Proven ability to manage high-volume, complex A/R portfolios independently.
• Strong communication and negotiation skills for client interactions and settlements.
• Proficiency in Microsoft Word, Excel, and Outlook; advanced reporting skills preferred.
• Familiarity with legal billing/e-billing processes and collections compliance standards.
• Highly organized with excellent attention to detail and problem-solving abilities.
• Self-driven and results-oriented with a strong sense of accountability.
• Collaborative team player capable of multitasking in a fast-paced environment.