Resident Service Coordinator

Overview

• Assist in managing department operations to ensure high-quality care for residents and their families.
• Collaborate with a multidisciplinary care team to enhance residents' quality of life.
• Provide support in discharge planning and case management assessments.
• Utilize Point Click Care (PCC) software for efficient case management.
• Work onsite to deliver personalized services to the aging population.
• Engage in training to improve customer service for residents and families.
• Support the department's goal of providing exceptional long-term care services.
• Contribute to the development of innovative care strategies.

Key Responsibilities & Duties

• Coordinate resident services to ensure smooth departmental operations.
• Guide the care team in implementing effective care plans.
• Assist in discharge planning and case management for residents.
• Provide training and support to staff in customer service delivery.
• Utilize PCC software for documentation and care coordination.
• Assess residents' needs to develop personalized care strategies.
• Collaborate with families to address concerns and improve satisfaction.
• Ensure compliance with healthcare regulations and standards.

Job Requirements

• Master’s degree in Social Work (MSW) required; LMSW certification preferred.
• Experience in geriatrics, long-term care, or healthcare preferred.
• Proficiency in Point Click Care (PCC) software is advantageous.
• Strong skills in discharge planning and case management assessments.
• Ability to provide excellent customer service to residents and families.
• Commitment to enhancing the quality of life for aging populations.
• Effective communication and collaboration skills within a multidisciplinary team.
• Knowledge of healthcare regulations and compliance standards.