Resident Service Coordinator

Overview

• Provide essential support to a multidisciplinary care team, enhancing residents' quality of life and ensuring optimal service delivery.
• Assist in the management of departmental operations, contributing to effective coordination and communication within the team.
• Utilize social work expertise to address resident needs, promoting well-being and satisfaction.
• Engage in discharge planning processes, ensuring smooth transitions and continuity of care.
• Collaborate with healthcare professionals to assess and manage case requirements effectively.
• Maintain accurate and timely documentation using Point Click Care (PCC) systems.
• Support residents and families by providing excellent customer service and addressing concerns.
• Participate in training and development activities to enhance skills and knowledge in geriatrics and long-term care.

Key Responsibilities & Duties

• Coordinate and oversee resident services to ensure high-quality care and satisfaction.
• Facilitate interdisciplinary team meetings to discuss resident care plans and progress.
• Conduct assessments to identify resident needs and develop personalized care strategies.
• Manage discharge planning processes, collaborating with families and external providers.
• Utilize PCC systems for documentation and communication within the care team.
• Provide guidance and support to residents and families, addressing concerns and questions.
• Participate in training sessions to enhance knowledge of geriatric care and case management.
• Ensure compliance with organizational policies and procedures in all activities.

Job Requirements

• Master’s degree in Social Work (MSW) required; LMSW certification preferred.
• Experience in aging, long-term care, or healthcare preferred.
• Proficiency in discharge planning and case management essential.
• Familiarity with Point Click Care (PCC) systems preferred.
• Strong customer service skills for interactions with residents and families.
• Ability to work collaboratively within a multidisciplinary team.
• Excellent organizational and communication skills required.
• Commitment to enhancing the quality of life for geriatric populations.