It Support Administrator

Overview

• Provide comprehensive IT support to ensure seamless operations in a dynamic, fast-paced environment.
• Support hardware, software, and network systems, ensuring optimal performance and reliability.
• Collaborate with leadership to enhance IT infrastructure and service delivery standards.
• Gain exposure to advanced systems, servers, and cloud technologies while supporting end-user needs.
• Contribute to IT policy development, ensuring compliance with industry standards and regulations.
• Work onsite in a collaborative setting, fostering professional growth and teamwork.
• Participate in ongoing training to stay updated on emerging technologies and best practices.
• Support a diverse user base, addressing technical challenges with efficiency and expertise.

Key Responsibilities & Duties

• Diagnose and resolve technical issues related to hardware, software, and networks promptly.
• Install, configure, and maintain IT systems, ensuring optimal functionality and security.
• Perform routine maintenance tasks, including updates, backups, and system optimization.
• Provide training and guidance to users on IT tools and systems.
• Monitor network performance, identifying and addressing potential issues proactively.
• Document IT processes and troubleshooting procedures for efficient knowledge sharing.
• Assist in the development and implementation of IT policies and procedures.
• Collaborate on IT projects to support organizational goals and innovation.
• Ensure compliance with relevant regulations and standards in IT operations.

Job Requirements

• Minimum of 3 years of IT support experience; 5 years preferred.
• Proficiency in Windows operating systems and Microsoft 365 applications.
• Strong troubleshooting skills for hardware, software, and network issues.
• Interest in developing expertise in servers, cloud technologies, and AWS.
• Ability to lift and move IT equipment up to 50 lbs.
• High school diploma or GED; technology certifications are advantageous.
• Reliable onsite presence and excellent communication skills.
• Flexibility to work occasional early mornings or late hours as needed.
• Commitment to building a long-term career in IT within a professional organization.