Business Systems Support Analyst

Overview

• Provide technical support for quality-focused business systems in a regulated environment.
• Collaborate with stakeholders to troubleshoot application issues and ensure seamless operations.
• Manage system changes and releases in compliance with GxP and SDLC standards.
• Document processes, support audits, and contribute to process improvements.
• Work onsite in a structured environment with a focus on quality systems.
• Engage in incident management and service request handling using ITSM tools.
• Support the transition of team members to new roles within the organization.

Key Responsibilities & Duties

• Provide support for systems such as TrackWise Digital, Veeva QualityDocs, Res_Q, and Maximo.
• Troubleshoot application issues, integrations, and data flows effectively.
• Manage incidents and service requests through ServiceNow or similar tools.
• Perform system changes and manage releases adhering to compliance standards.
• Collaborate with business users to enhance processes and system functionality.
• Create and maintain documentation to support audits and regulatory requirements.
• Contribute to project management efforts for system validation and upgrades.

Job Requirements

• Bachelor’s degree in Information Systems, Computer Science, Engineering, or Life Sciences preferred.
• 3+ years of experience in business systems or application support roles.
• Experience with quality systems such as TrackWise Digital, Veeva QualityDocs, Res_Q, or Maximo.
• Familiarity with GxP-regulated environments and validation processes.
• Proficiency in using ITSM tools like ServiceNow for incident management.
• Strong analytical, problem-solving, and organizational skills.
• Excellent communication skills to interact effectively with stakeholders.