It Operations Technician

Overview

• Support IT operations by maintaining computer systems and networks for optimal performance.
• Assist in configuring software solutions based on user requirements and organizational workflows.
• Troubleshoot and resolve hardware and software issues efficiently and effectively.
• Participate in system testing, upgrades, and documentation of processes.
• Monitor and maintain data recovery systems and security protocols.
• Provide training and support to staff on IT systems and tools.
• Contribute to team projects and initiatives to enhance IT operations.
• Support diversity and inclusion practices within the organization.

Key Responsibilities & Duties

• Provide desktop, laptop, and peripheral equipment support to staff.
• Install, upgrade, and repair software and hardware systems.
• Monitor and maintain wired and wireless networks for optimal performance.
• Document solutions for system issues and maintain procedural standards.
• Assist in developing metrics to quantify business value of IT projects.
• Configure secure user setups and manage system access controls.
• Collaborate on testing new releases and creating training materials.
• Support organizational reporting requirements and data analysis tasks.

Job Requirements

• High School Diploma or GED required; formal education in IT preferred.
• 2-4 years of relevant experience in IT operations and support.
• Certifications such as CompTIA A+, Network+, MCP highly desirable.
• Proficiency in Windows-based systems, networking, and troubleshooting.
• Experience with Salesforce, databases, and reporting tools is a plus.
• Strong analytical skills and ability to manage multiple projects.
• Excellent communication skills to collaborate effectively with teams.
• Willingness to work non-standard hours as needed for project support.