Excel in SAP system support, enhancing operations and user satisfaction. Collaborate globally to implement solutions and optimize workflows. Gain valuable experience in compliance and system management within regulated industries.
Sap Support Specialist
in Information Technology ContractJob Detail
Job Description
Overview
- Provide expert SAP system support, ensuring seamless operations and user satisfaction in a regulated environment.
- Troubleshoot and resolve technical issues to enhance system reliability and performance.
- Collaborate with cross-functional teams to optimize workflows and address system challenges.
- Develop and maintain SAP reports, documentation, and standard operating procedures (SOPs).
- Provide training and support to users, fostering proficiency in SAP system usage.
- Monitor system performance and conduct regular maintenance for operational efficiency.
- Support logistics and finance departments with SAP-related operations and data integrity.
- Ensure compliance with industry regulations and maintain confidentiality of sensitive data.
Key Responsibilities & Duties
- Diagnose and resolve SAP system issues, minimizing downtime and maximizing user satisfaction.
- Develop, test, and deploy SAP reports and documentation to enhance system utility.
- Collaborate with global teams to implement system improvements and address technical challenges.
- Provide comprehensive training and user support, improving system adoption and effectiveness.
- Monitor system performance metrics and execute maintenance tasks for optimal functionality.
- Assist logistics and finance teams in managing SAP operations and maintaining data accuracy.
- Ensure compliance with regulatory standards and maintain the integrity of SAP master data.
- Perform additional duties as assigned, contributing to the organization’s success.
Job Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years of SAP system experience, preferably in regulated industries.
- Familiarity with pharmaceutical industry regulations, including DSCSA compliance.
- Strong analytical and problem-solving skills, with attention to detail and accuracy.
- Proficiency in SAP system administration, report development, and user support.
- Excellent communication skills, with the ability to collaborate effectively across teams.
- Capability to work on-site and adhere to structured processes and confidentiality requirements.
- Experience in creating user documentation and delivering training sessions.
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