Bilingual Spanish Speaking Intake Specialist

Overview

• Support home care operations by managing patient intake processes efficiently and accurately.
• Serve as a key contact for patients and families, ensuring smooth coordination and compliance.
• Utilize bilingual Spanish and English skills to communicate effectively with diverse stakeholders.
• Work in a fast-paced office environment within a home care agency setting.
• Collaborate with clinical, administrative, and billing teams to optimize patient care processes.
• Ensure HIPAA compliance and confidentiality in all interactions and documentation.
• Contribute to the agency's success by tracking and reporting intake metrics effectively.
• Provide general administrative support to enhance operational efficiency.

Key Responsibilities & Duties

• Manage the full intake process for new home care patients, ensuring accuracy and completeness.
• Collect and verify patient demographics and insurance information promptly.
• Receive and process referrals from hospitals, physicians, and community sources.
• Conduct intake interviews and gather necessary documentation efficiently.
• Verify insurance eligibility and coverage to facilitate patient care.
• Follow up on incomplete referrals and pending documents proactively.
• Track and report intake metrics, including conversion rates and referral sources.
• Handle high call volumes professionally and efficiently, resolving issues as needed.

Job Requirements

• Associate of Science (AS) degree or equivalent educational background.
• Minimum of 1 year of direct home care intake experience, with 3 years preferred.
• Fluency in English and Spanish, both spoken and written, is required.
• Experience with HHA Exchange and familiarity with ePaces or Zoho systems preferred.
• Knowledge of Medicare and Medicaid processes is advantageous.
• Proficiency in Microsoft Office and standard office systems is essential.
• Strong data entry skills and attention to detail are critical for success.
• Ability to multitask and work independently in a fast-paced environment.