Coordination Manager

Overview

• Coordinate and oversee in-home care services ensuring compliance with healthcare standards and high-quality patient care.
• Lead a team of home care coordinators, providing guidance, training, and professional development opportunities.
• Address escalations involving patients, families, and healthcare providers to ensure service excellence.
• Promote continuous improvement in service delivery through process enhancements and quality initiatives.
• Collaborate with internal and external stakeholders to support seamless care transitions and patient safety.
• Ensure caregiver compliance with certifications, training, and regulatory requirements prior to placement.
• Monitor team productivity and adherence to processes, implementing workflow enhancements as needed.
• Prepare and present department updates, reports, and metrics to management.

Key Responsibilities & Duties

• Supervise daily operations of the coordination department, ensuring timely caregiver scheduling aligned with client needs.
• Provide performance feedback, training, and mentorship to coordinators for professional growth.
• Oversee case assignments, urgent coverage needs, and crisis interventions to minimize disruptions.
• Collaborate with Intake, Compliance, HR, and Field Operations for seamless onboarding and care transitions.
• Audit schedule entries and caregiver records to ensure data accuracy and completeness.
• Resolve scheduling conflicts, caregiver concerns, and client service issues promptly and professionally.
• Monitor team adherence to processes and key performance indicators, identifying improvement opportunities.
• Foster a collaborative work environment, promoting communication and accountability within the team.

Job Requirements

• Bachelor of Science (BS) degree or equivalent educational background.
• Minimum of 3 years of experience in home care coordination or healthcare scheduling.
• Preferred 5 years of experience, including supervisory roles in healthcare settings.
• Proficiency in scheduling software such as HHAeXchange or similar platforms.
• Strong knowledge of New York State DOH regulations and Medicaid/MLTC processes.
• Excellent organizational, time management, and leadership skills.
• Effective problem-solving and conflict resolution abilities.
• Bilingual proficiency in English and Spanish, Russian, or Cantonese is a plus.