Branch Director Of Operations

Overview

• Lead strategic and operational initiatives for a Medicaid Personal Care Services branch in Missouri.
• Oversee full P&L management, regulatory compliance, and team leadership responsibilities.
• Drive community-based business development and referral source building efforts.
• Ensure client satisfaction and oversee financial management including budgets and KPIs.
• Collaborate with state agencies to maintain compliance with Medicaid PCS regulations.
• Work in a fast-paced growth environment with a focus on community presence.
• Act as the local face of the organization, attending community events and client visits.
• Obtain Designated Manager certification within six months if not already certified.

Key Responsibilities & Duties

• Manage branch operations, ensuring alignment with organizational goals and standards.
• Recruit, retain, and lead a team of professionals to achieve operational excellence.
• Develop and execute community-based business strategies to grow referral sources.
• Monitor and ensure compliance with Missouri DHSS, DSDS, and MMAC requirements.
• Oversee financial management including accounts payable, accounts receivable, and KPI tracking.
• Engage actively in fieldwork, including client visits and community events.
• Collaborate with stakeholders to secure state-funded Medicaid contracts.
• Ensure high standards of client satisfaction and employee engagement.

Job Requirements

• Bachelor of Arts degree required, preferably in a relevant field.
• Minimum of five years of experience in personal care, home health, or hospice.
• At least two years of supervisory or management experience.
• Proven experience with Medicaid and personal care services regulations.
• Strong business development skills and community engagement experience.
• Ability to obtain Designated Manager certification within six months.
• Entrepreneurial mindset with a metrics-driven approach to leadership.
• Comfortable working in fast-paced and ambiguous environments.