End User Services Analyst

Overview

• Provide operational IT support for end-user applications and workstation hardware within a dynamic trading floor environment.
• Install, maintain, and troubleshoot workstations, including performing software upgrades and ensuring system functionality.
• Support market data and trade execution platforms, ensuring seamless operations for critical financial services applications.
• Collaborate with team members to execute daily operational procedures, including system checks and data center inspections.
• Participate in team meetings and contribute to the improvement of IT support processes and workflows.
• Provide off-hours support as part of a rotating schedule, ensuring consistent IT service availability.
• Work independently and collaboratively in a fast-paced environment, managing multiple projects effectively.
• Opportunity to work in a dynamic financial services firm with exposure to advanced IT systems and applications.

Key Responsibilities & Duties

• Install, maintain, and troubleshoot workstation hardware and software, ensuring optimal performance.
• Provide technical support for market data and trade execution platforms, resolving issues promptly.
• Execute daily operational procedures, including system status checks and managing trouble ticket workflows.
• Collaborate with team members to enhance IT support processes and ensure effective communication.
• Participate in team meetings and contribute to the development of IT strategies and solutions.
• Provide off-hours IT support as part of a rotating schedule, ensuring service continuity.
• Manage printer and print vendor operations, ensuring reliable document management solutions.
• Support mobile device management for iOS and Android platforms, enhancing user productivity.

Job Requirements

• Bachelor’s degree in Computer Science or related field, with strong technical expertise.
• Minimum of 5 years of experience providing technical support for workstations and IT systems.
• Proficiency in Microsoft desktop software, including Windows 11 and Office 365 applications.
• Experience in the financial services industry, with familiarity in market data applications like Bloomberg and Refinitiv.
• Strong problem-solving and troubleshooting skills for hardware, software, and applications.
• Ability to work independently and collaboratively in a dynamic, fast-paced environment.
• Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite is preferred.
• Experience with printer and print vendor management, as well as mobile device management, is desired.