Technology Program Manager

Overview

• Lead the management and optimization of advanced technology systems to support organizational goals and enhance operational efficiency.
• Collaborate with cross-functional teams to align technology solutions with business requirements and strategic objectives.
• Ensure seamless integration of technology platforms to enhance user experience and streamline workflows.
• Provide expertise in system management, data governance, and compliance with industry standards.
• Develop and maintain operational reports and dashboards to support decision-making processes.
• Stay informed about industry trends and updates to implement innovative solutions effectively.
• Offer training and support to users, ensuring optimal utilization of technology systems.
• Coordinate with vendors and partners to enhance system capabilities and resolve issues promptly.

Key Responsibilities & Duties

• Administer and configure technology platforms, ensuring optimal performance and alignment with organizational needs.
• Perform system maintenance tasks, including updates, troubleshooting, and data management.
• Develop and document business processes to improve operational efficiency and user satisfaction.
• Create and maintain detailed reports and dashboards to provide actionable insights.
• Provide training and support to staff for effective use of technology systems.
• Collaborate with external partners to implement system enhancements and resolve technical issues.
• Ensure data quality and compliance with governance standards through regular audits and updates.
• Support integration efforts with third-party tools to expand system functionality.

Job Requirements

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field preferred.
• 2–4+ years of experience in technology system administration; relevant certifications preferred.
• Proficiency in managing association management systems and related platforms.
• Strong understanding of business processes and lifecycle management within organizations.
• Experience with data reporting tools and API integrations for enhanced functionality.
• Excellent analytical, problem-solving, and communication skills.
• Ability to travel occasionally for conferences and training events.
• Commitment to staying updated on industry trends and implementing innovative solutions.