Patient Liaison

Overview

• The Patient Liaison supports patient recruitment efforts, ensuring smooth enrollment processes through pre-qualification, pre-screening, and scheduling activities.
• This role involves direct patient interaction, managing communication and follow-up to optimize recruitment outcomes.
• The position is onsite, requiring proficiency in clinical trial management systems and adherence to performance metrics.
• Candidates with bilingual proficiency in English and Spanish are preferred for enhanced patient engagement.
• The role includes collaboration with healthcare professionals and participation in community outreach events.
• This position requires a strong understanding of clinical research studies and inclusion/exclusion criteria.
• The Patient Liaison contributes to achieving regional recruitment goals and supports new recruiter training initiatives.
• Candidates must handle sensitive patient information professionally and comply with HIPAA guidelines.

Key Responsibilities & Duties

• Conduct pre-screening and scheduling to facilitate patient enrollment in clinical studies.
• Evaluate patient eligibility through interviews, medical record reviews, and clinic staff discussions.
• Manage communication with patients, including reminder calls and rescheduling appointments.
• Monitor and optimize onsite patient screening schedules and track no-show/DNQ cases.
• Capture and manage inbound physician referral leads and patient portal leads.
• Address patient barriers to study entry using site or sponsor-provided support services.
• Update Clinical Trial Management Systems (CTMS) with patient profiles and recruitment data.
• Collaborate with healthcare professionals and participate in local outreach events.
• Assist with training new recruiters and contribute to recruitment performance metrics.

Job Requirements

• Bachelor of Science (BS) degree and minimum of 5 years of experience in healthcare or medical research.
• Preferred certifications include MA, CNA, LPN/LVN, EMT, or other medical licenses.
• Proficiency in CTMS, calendar management, and therapy areas is highly desirable.
• Bilingual proficiency in English and Spanish is a significant advantage.
• Strong organizational, communication, and computer skills are essential.
• Ability to handle sensitive patient information confidentially and professionally.
• Self-motivated with the ability to work independently and in team settings.
• Knowledge of HIPAA guidelines and clinical trial protocols is required.
• Experience in patient recruitment and engagement is highly preferred.