Medical Assistant

Overview

• Provide clinical and administrative support to healthcare providers in an ambulatory care setting.
• Assist in patient care activities, including vital signs, specimen collection, and documentation.
• Ensure smooth patient flow by managing registration, check-in, and check-out processes.
• Maintain effective communication with patients, families, and healthcare team members.
• Contribute to a cooperative and supportive work environment as a team player.
• Demonstrate professionalism in attitude, dress, and decorum while adhering to organizational policies.
• Support population health initiatives and campaigns to enhance patient care outcomes.
• Participate in ongoing training to achieve proficiency in electronic medical record systems.

Key Responsibilities & Duties

• Warmly greet patients and guests, ensuring a positive experience in the healthcare facility.
• Monitor patient flow and proactively resolve issues related to registration and scheduling.
• Assist in direct patient care activities, including physical examination preparation and vital signs.
• Perform administrative tasks such as scheduling appointments and verifying insurance coverage.
• Document patient care information accurately in electronic medical records.
• Coordinate referrals and follow-up appointments with specialists and external providers.
• Conduct outreach to at-risk patients to reduce unnecessary emergency department visits.
• Maintain confidentiality and demonstrate discretion in handling patient information.

Job Requirements

• High School diploma or GED required; Associate degree preferred.
• Certificate from an accredited Medical Assistant Program or eligibility for national certification exam.
• Minimum 1 year of experience as a Medical Assistant in an ambulatory care setting.
• Proficiency in navigating electronic medical record systems within 3 months of training.
• Ability to perform age-specific patient care functions and modify approaches accordingly.
• Strong customer service skills and ability to interact professionally with patients and staff.
• Flexibility to work varying hours between 8 AM and 6 PM daily.
• Demonstrated ability to work effectively in a team-oriented environment.