Collections Specialist

Overview

• Manage and oversee the collection of outstanding client accounts to ensure timely payments and reduce aging receivables.
• Collaborate with internal teams and clients to develop effective collection strategies and resolve payment issues.
• Provide detailed documentation and analysis to support collection efforts and decision-making processes.
• Coordinate with the Accounts Receivable team to monitor and report on collection activities.
• Maintain accurate and organized records of all collection activities and communications.
• Assist in researching and resolving client deductions and unapplied credits to ensure account accuracy.
• Support special projects and initiatives related to collections and financial operations.
• Ensure compliance with company policies and procedures in all collection activities.

Key Responsibilities & Duties

• Review and analyze aging receivables to prioritize collection efforts and reduce outstanding balances.
• Communicate directly with clients to secure payments and address payment-related inquiries.
• Collaborate with partners and practice teams to develop and implement effective collection strategies.
• Prepare and present reports on collection activities and account statuses to management.
• Research and resolve discrepancies in client accounts, including deductions and unapplied credits.
• Work closely with the billing and finance departments to ensure accurate account reconciliation.
• Maintain detailed records of all communications and actions taken to facilitate collections.
• Assist in developing and implementing process improvements to enhance collection efficiency.

Job Requirements

• Bachelor's degree in a relevant field, such as finance, accounting, or business administration.
• Minimum of 3 years of experience as a Collections Specialist in a professional services environment.
• Proficiency in Aderant, Elite, and E-billing systems is preferred.
• Strong analytical skills and attention to detail for accurate account management.
• Excellent interpersonal and communication skills for effective client interactions.
• Ability to work independently and manage multiple tasks under pressure.
• Proficiency in Microsoft Word and Excel for reporting and documentation purposes.
• Experience in a law firm or similar professional services environment is a plus.