Branch Director

Overview

• Lead strategic and operational initiatives for a Medicaid-focused Personal Care Services branch in Missouri.
• Manage full P&L accountability, ensuring financial health and operational efficiency of the branch.
• Develop and execute business strategies to expand community-based referral networks and client satisfaction.
• Ensure compliance with Missouri DHSS, DSDS, and MMAC regulations, obtaining Designated Manager certification if required.
• Recruit, retain, and lead a high-performing team to achieve operational goals and service excellence.
• Act as the local face of the organization, engaging in community events and client visits.
• Drive metrics-driven growth in a fast-paced, entrepreneurial environment.
• Collaborate with stakeholders to align branch operations with organizational objectives.

Key Responsibilities & Duties

• Oversee branch operations, ensuring adherence to regulatory standards and financial targets.
• Develop and maintain relationships with community referral sources to drive business growth.
• Recruit, train, and manage staff to ensure high-quality service delivery and employee satisfaction.
• Monitor financial performance, including budgets, accounts payable/receivable, and key performance indicators.
• Conduct fieldwork, including client visits and community engagement activities, to strengthen local presence.
• Implement strategies to enhance client satisfaction and retention rates.
• Ensure compliance with state Medicaid regulations and obtain necessary certifications.
• Collaborate with leadership to align branch goals with organizational objectives.

Job Requirements

• Bachelor of Science degree required, preferably in a related field.
• Minimum of 5 years of experience in personal care, home health, or hospice.
• At least 2 years of supervisory or management experience required.
• Prior Medicaid and personal care experience essential; business development experience preferred.
• Strong understanding of Missouri DHSS, DSDS, and MMAC regulations.
• Designated Manager certification or ability to obtain within 6 months.
• Proven ability to manage P&L and drive metrics-driven growth.
• Entrepreneurial mindset with a focus on community engagement and client satisfaction.