Lead impactful IT operations in a hybrid work setting, driving innovation. Oversee strategic projects and foster team growth while ensuring compliance. Collaborate across departments to achieve organizational goals effectively.
It Manager
in Information Technology PermanentJob Detail
Job Description
Overview
- Lead IT operations to drive innovation and optimize organizational technology infrastructure.
- Oversee service desk and systems administration teams, promoting collaboration and professional development.
- Develop and implement strategic technology initiatives aligned with organizational goals.
- Ensure compliance with industry standards and risk management practices across IT operations.
- Collaborate with cross-functional teams to prioritize and execute technology projects effectively.
- Manage vendor relationships to ensure service level agreements and infrastructure reliability.
- Provide leadership in technology adoption, user training, and support initiatives.
- Oversee special projects integrating infrastructure, hardware, and networking solutions.
Key Responsibilities & Duties
- Evaluate and refine technical support workflows to enhance operational efficiency and customer service.
- Coordinate user support for systems, ensuring effective communication of updates and changes.
- Track, analyze, and report technical support issues, providing actionable insights to stakeholders.
- Research and recommend technology solutions to meet organizational objectives.
- Plan and oversee technology architecture projects, ensuring alignment with organizational goals.
- Supervise systems administrators and service desk staff, fostering professional growth and performance excellence.
- Ensure adherence to technical support benchmarks and risk management standards.
- Serve as project manager for infrastructure, hardware, and networking initiatives.
Job Requirements
- Bachelor of Science (BS) degree in a related field required.
- Minimum of five years of experience in technical support and training required.
- Proficiency in Windows, Microsoft Office (Word, Excel, PowerPoint), and internet operations essential.
- Experience delivering computer training and managing technology projects preferred.
- Knowledge of personal computer hardware and software operations required.
- Valid driver's license and insurability under professional liability policies necessary.
- Strong communication skills in English, both written and verbal, required.
- Ability to manage vendor relationships and ensure service level agreements are met.
- ShareAustin:
Related Jobs
- Enhance your career by contributing to impactful marketing initiatives. Collaborate with professionals to manage data for strategic business development. Thrive in a dynamic, hybrid work environment.