It Director

Overview

• Lead the IT department of a dynamic organization, driving technological innovation and operational efficiency.
• Develop and implement IT and security policies to ensure compliance and safeguard data integrity.
• Collaborate with executive leadership to align technology strategies with business goals and growth objectives.
• Manage vendor relationships, contracts, and licensing to optimize service quality and cost-effectiveness.
• Oversee infrastructure projects, ensuring timely delivery and adherence to budget constraints.
• Implement AI-driven solutions to enhance operational scalability and efficiency across platforms.
• Develop a comprehensive technology roadmap to support business continuity and future growth.
• Ensure effective IT support and help desk operations, maintaining high service standards.

Key Responsibilities & Duties

• Create and enforce IT policies, including security, access management, and incident response protocols.
• Manage network configurations, ensuring optimal performance, connectivity, and redundancy.
• Oversee MSP relationships, ensuring accountability and service quality beyond ticket resolution.
• Lead complex infrastructure projects, ensuring successful implementation and operational readiness.
• Develop and maintain documentation, including network diagrams and disaster recovery plans.
• Implement mobile device management solutions for field and mobile employees.
• Collaborate with internal teams to identify technology efficiencies and drive revenue-impacting initiatives.
• Plan and forecast IT budgets, optimizing hardware refresh schedules and cost management.

Job Requirements

• Bachelor’s degree in computer science, information technology, or related field.
• Minimum 10 years of experience in IT client/end-user support and infrastructure management.
• Proven experience in writing and implementing security and IT policies.
• Strong understanding of AI risks and practical business applications.
• Experience managing MSPs and delivering infrastructure projects within budget.
• Demonstrated ability to collaborate with sales and operations teams to design technology solutions.
• Experience implementing SOC compliance initiatives and coordinating with auditors.
• Strong financial acumen, including building business cases and ROI analyses for technology investments.