Customer Service Representative

Overview

• Provide exceptional customer service in a dynamic, family-oriented environment.
• Handle customer inquiries and correspondence effectively and professionally.
• Inspect apparel products to ensure quality standards prior to shipment.
• Manage customer returns and resolve related issues promptly.
• Collaborate with team members to maintain a supportive work atmosphere.
• Work onsite in a convenient location with parking and public transport options.
• Opportunity for permanent hire with benefits after six months.

Key Responsibilities & Duties

• Respond to customer inquiries via chat and email, ensuring satisfaction.
• Inspect apparel products, including shoes, for quality assurance before shipment.
• Process and manage customer returns efficiently and accurately.
• Provide general customer support and follow-up correspondence as needed.
• Assist with additional customer service-related tasks to support team goals.
• Maintain high attention to detail in all aspects of customer service.
• Contribute to a collaborative and family-oriented team environment.

Job Requirements

• Minimum 1 year of experience in customer service, retail, or a related field.
• Strong written communication skills for effective customer interaction.
• High attention to detail and ability to multitask in a fast-paced setting.
• Associate of Arts (AA) degree or equivalent educational background.
• Reliable and detail-oriented with a commitment to quality service.
• Ability to work onsite during standard business hours (9 AM – 5 PM).
• Opportunity for permanent hire with medical benefits after six months.