Intake Specialist – Spanish

Overview

• Support home care operations by managing patient intake processes, ensuring accuracy and compliance.
• Serve as a key contact for patients and families, facilitating communication and coordination.
• Handle referrals from hospitals, physicians, and community sources efficiently.
• Ensure HIPAA compliance and maintain confidentiality in all operations.
• Collaborate with clinical, administrative, and billing teams in a fast-paced environment.
• Provide administrative support and resolve intake issues promptly.
• Track and report intake metrics to improve operational efficiency.
• Utilize systems like HHA Exchange and ePaces for data management.
• Contribute to the Start of Care Bonus Program by managing SOCs effectively.

Key Responsibilities & Duties

• Manage the full intake process for new home care patients, ensuring data accuracy.
• Collect and verify patient demographics and insurance information.
• Conduct intake interviews and gather required documentation efficiently.
• Follow up on incomplete referrals and pending documents proactively.
• Handle high call volume professionally, addressing inquiries effectively.
• Resolve intake issues and escalate complex cases as needed.
• Maintain HIPAA compliance and confidentiality in all interactions.
• Provide general administrative support to enhance team operations.
• Collaborate with cross-functional teams to ensure seamless patient onboarding.

Job Requirements

• Bachelor of Science (BS) degree is required.
• Minimum of 1 year and preferred 3 years of home care intake experience.
• Proficiency in English and Spanish (spoken and written) is mandatory.
• Experience with HHA Exchange and familiarity with ePaces or Zoho preferred.
• Knowledge of Medicare and Medicaid regulations is advantageous.
• Strong data entry skills and attention to detail are essential.
• Proficiency in Microsoft Office and standard office systems is required.
• Ability to multitask and work in a fast-paced environment effectively.
• Must be able to work on-site and commute to the designated location.