Patient Account Supervisor

Overview

• Lead and oversee daily operations of patient account billing and collections.
• Analyze statistical data to measure staff performance and financial targets.
• Identify trends and recommend process improvements for enhanced workflows.
• Provide technical guidance on complex billing and payment activities.
• Ensure compliance with billing and reimbursement regulations and standards.
• Develop and conduct training programs for staff to improve competencies.
• Monitor performance of external agencies and manage vendor partnerships.
• Prepare departmental reports and participate in special projects as needed.
• Maintain adherence to financial assistance policies and regulations.

Key Responsibilities & Duties

• Supervise billing and collection processes for third-party accounts.
• Resolve routine questions and escalate complex issues to management.
• Update policies and procedures to address payment discrepancies.
• Compile and analyze staff productivity and quality data weekly.
• Conduct training sessions and maintain training materials for staff.
• Ensure compliance with managed care contract terms and conditions.
• Lead payer meetings to resolve billing and reimbursement issues.
• Recruit, train, and evaluate new personnel as needed.
• Prepare and submit departmental goals and objectives.

Job Requirements

• High School Diploma or GED required; Associate Degree preferred.
• Minimum of three years of experience in patient accounts.
• Knowledge of hospital billing and third-party reimbursement processes.
• Proficiency in using office equipment and CTR computer terminals.
• Medical terminology knowledge is beneficial but not mandatory.
• Completion of HBI certification course during onboarding is required.
• Strong analytical and problem-solving skills for financial operations.
• Ability to lead and train teams effectively in a healthcare setting.
• Excellent communication skills for internal and external collaboration.