Shareholder Services Specialist

Overview

• Contribute to shareholder services excellence for diverse investment funds in a hybrid work environment.
• Coordinate fund distributions, regulatory filings, and operational updates with internal and external stakeholders.
• Ensure compliance and operational efficiency through detailed process management and optimization.
• Collaborate across teams to address onboarding, distribution, and compliance inquiries effectively.
• Utilize project management tools to track progress and meet critical deadlines consistently.
• Analyze trade notifications, tax reporting, and board materials to support informed decision-making.
• Enhance workflows by implementing process improvements and optimizing existing systems.
• Maintain accurate and timely delivery of shareholder prospectuses, reports, and investor documentation.

Key Responsibilities & Duties

• Oversee transfer agent policies, call center operations, and compliance testing for shareholder services.
• Coordinate operational changes and corporate actions with distribution partners to meet deadlines.
• Manage fund distributions, including capital gains and dividends, in collaboration with fund administration.
• Handle regulatory filings, print vendor relationships, and website updates for shareholder communications.
• Support sales teams with prospectus eligibility, onboarding, and platform distribution inquiries.
• Maintain and update internal workflows, procedure manuals, and investor materials.
• Prepare trade notifications, tax reports, and board meeting materials for internal and external stakeholders.
• Assist with audit requests, invoice processing, and recurring reporting tasks.

Job Requirements

• Bachelor’s degree in Finance, Business, or a related field is required.
• Minimum of 3 years of relevant experience; 7 years preferred.
• Experience with mutual funds, interval funds, BDCs, ETFs, and Irish investment funds is advantageous.
• Knowledge of transfer agency applications, particularly SS&C, is preferred.
• Familiarity with wirehouses, RIAs, and platforms like iCapital and CAIS is beneficial.
• Preferred certifications include Series 6 and 63.
• Strong analytical skills for organizing and interpreting complex data sets.
• Proven ability to lead process improvements and optimize workflows.