Collections Specialist

Overview

• Manage and optimize client account collections to ensure timely payments and reduce outstanding balances effectively.
• Collaborate with internal teams and clients to develop tailored strategies for resolving payment issues.
• Provide comprehensive documentation and analysis to support collections and financial decision-making.
• Coordinate with Accounts Receivable to monitor and report on collection activities and trends.
• Maintain organized records of all collection communications and activities for accuracy and compliance.
• Assist in researching and resolving client account discrepancies, including deductions and unapplied credits.
• Support initiatives aimed at improving collections processes and financial operations efficiency.
• Ensure adherence to company policies and industry standards in all collection efforts.

Key Responsibilities & Duties

• Analyze aging receivables to prioritize collection efforts and reduce outstanding balances effectively.
• Communicate directly with clients to secure payments and address inquiries professionally.
• Collaborate with partners and teams to design and implement effective collection strategies.
• Prepare detailed reports on collection activities and account statuses for management review.
• Investigate and resolve discrepancies in client accounts, ensuring accurate reconciliation.
• Work closely with billing and finance departments to streamline account management processes.
• Maintain meticulous records of all communications and actions related to collections.
• Contribute to process improvements aimed at enhancing collection efficiency and effectiveness.

Job Requirements

• Bachelor's degree in finance, accounting, or business administration required.
• Minimum of 3 years of experience in collections within professional services or similar environments.
• Proficiency in Aderant, Elite, and E-billing systems is preferred.
• Strong analytical skills and attention to detail for effective account management.
• Excellent communication and interpersonal skills for client interactions.
• Ability to work independently and manage multiple priorities under deadlines.
• Proficiency in Microsoft Word and Excel for reporting and documentation tasks.
• Experience in a law firm or professional services environment is advantageous.