Treatment Coordinator

Overview

• Act as a key liaison between patients and the dental team, ensuring seamless communication and understanding of treatment plans.
• Enhance patient satisfaction by providing clear guidance on procedures, costs, and insurance coverage.
• Coordinate appointments and optimize scheduling to support efficient clinic operations and patient convenience.
• Maintain accurate and compliant patient records, adhering to healthcare standards and regulations.
• Utilize advanced dental management software to streamline processes and improve patient care quality.
• Collaborate with a professional dental team to deliver exceptional service and foster a welcoming environment.
• Contribute to the growth of a patient-focused practice committed to excellence in dental care.

Key Responsibilities & Duties

• Explain treatment plans and procedures to patients, addressing inquiries with professionalism and empathy.
• Schedule and manage patient appointments, ensuring timely and efficient care delivery.
• Verify insurance eligibility and assist patients with claims and billing processes.
• Provide accurate cost estimates and discuss financing options tailored to patient needs.
• Maintain and update patient records, ensuring compliance with practice policies and standards.
• Collaborate with dental professionals to ensure seamless care and a positive patient experience.
• Address patient concerns promptly, building trust and satisfaction in the practice's services.

Job Requirements

• High school diploma or equivalent required; associate’s degree preferred.
• Minimum of 2 years of experience in dental coordination or related roles.
• Proficiency in dental practice management software and Microsoft Office Suite.
• Strong communication and organizational skills in a fast-paced environment.
• Knowledge of dental terminology, procedures, and insurance processes preferred.
• Ability to work independently and collaboratively within a team setting.
• Exceptional customer service and interpersonal skills to enhance patient satisfaction.