End User Services Analyst

Overview

• Deliver exceptional IT support for end-user applications and hardware in a dynamic financial services environment.
• Ensure seamless operation of market data and trade execution platforms critical to business success.
• Collaborate with cross-functional teams to enhance IT workflows and optimize user experience.
• Perform software installations, upgrades, and troubleshooting to maintain system reliability.
• Contribute to strategic IT initiatives, driving innovation and process improvements.
• Provide rotational off-hours support to ensure continuous service availability.
• Gain exposure to cutting-edge IT systems and applications in a high-performing organization.
• Work in a collaborative environment that values professional growth and technical excellence.

Key Responsibilities & Duties

• Install, configure, and maintain workstation hardware and software for optimal performance.
• Provide technical support for critical financial applications, ensuring efficient issue resolution.
• Execute daily operational procedures, including system checks and troubleshooting workflows.
• Collaborate with team members to enhance IT support processes and communication strategies.
• Manage printer operations and mobile device management to support user productivity.
• Participate in team meetings to develop and implement IT solutions and strategies.
• Provide rotational off-hours support to ensure consistent IT service availability.
• Contribute to the development of innovative IT solutions for operational excellence.

Job Requirements

• Bachelor’s degree in Computer Science or related field, showcasing strong technical expertise.
• Minimum of 5 years of experience in IT support for workstations and systems.
• Proficiency in Microsoft desktop software, including Windows 11 and Office 365.
• Experience with financial services industry applications like Bloomberg and Refinitiv.
• Strong problem-solving skills for hardware, software, and application troubleshooting.
• Ability to thrive independently and collaboratively in a dynamic environment.
• Familiarity with Backup, Desktop Patching, VMware, or Ivanti product suite preferred.
• Experience with printer management and mobile device support is advantageous.