Client Service

Overview

• Deliver exceptional client service by managing investment processes and addressing inquiries from stakeholders and partners.
• Collaborate with advisory teams to ensure investor suitability and adherence to regulatory standards.
• Support the administration of hedge fund offerings, including investment and redemption activities.
• Engage with IT teams to enhance investor-facing applications for improved user experiences.
• Review compliance documents to maintain adherence to legal and financial regulations.
• Prepare and distribute statements, reports, and custom communications to investors and third parties.
• Collaborate with finance teams to ensure efficient transaction processing and reporting.
• Uphold integrity and discretion when handling sensitive financial information.

Key Responsibilities & Duties

• Administer hedge fund offering processes, including investment and redemption workflows.
• Assist in reviewing entity formation documents to verify investor eligibility.
• Collaborate with advisory teams to ensure compliance with regulatory standards.
• Manage compliance documentation and track adherence to legal requirements.
• Coordinate with finance teams and administrators for seamless transaction processing.
• Work with IT teams to develop and refine investor-facing tools and applications.
• Address inquiries from partners and stakeholders with accurate and timely information.
• Prepare and send statements, reports, and tailored communications to investors.

Job Requirements

• Bachelor’s degree in a relevant field is required.
• Active SIE, Series 66, and Series 7 licenses are mandatory.
• 1-3 years of experience in client service or financial operations preferred.
• Proficiency in Microsoft Excel for data management and reporting tasks.
• Strong organizational skills to manage multiple priorities effectively.
• Excellent communication skills for presenting complex information clearly.
• Experience with financial products such as hedge funds is advantageous.
• Critical thinking and problem-solving abilities for operational challenges.