Nurse Manager

Overview

• Lead and manage nursing operations in a call center environment, ensuring optimal patient care and staff performance.
• Coordinate and oversee clinical processes, technology, and personnel to achieve patient-centered outcomes.
• Guide care teams in addressing patient and family needs across diverse age groups and conditions.
• Develop and implement strategies to improve patient flow and service delivery within the health center.
• Ensure compliance with regulatory standards and infection control protocols.
• Foster a collaborative environment through effective communication and interdisciplinary teamwork.
• Maintain clinical inventory, oversee diagnostic procedures, and support providers in patient care.
• Conduct staff evaluations, hiring, and disciplinary actions to ensure a high-performing team.

Key Responsibilities & Duties

• Manage daily operations of the call center, ensuring efficient patient flow and service delivery.
• Provide nursing care and health education to patients, addressing their specific needs.
• Assist providers with diagnostic procedures, treatments, and referrals as required.
• Monitor and maintain clinical inventory, ensuring availability of necessary supplies and equipment.
• Develop and implement quality improvement programs to enhance patient care and team performance.
• Ensure staff compliance with infection control mandates and regulatory standards.
• Conduct leadership and nursing meetings, documenting outcomes and action plans.
• Evaluate and address staff performance, providing guidance and training as necessary.
• Collaborate with interdisciplinary teams to achieve health center goals and objectives.

Job Requirements

• Bachelor of Science in Nursing (BSN) preferred; Associate Degree in Nursing acceptable.
• Minimum of 2 years of nursing experience; 5 years preferred.
• Licensed Registered Nurse in New York State with current BCLS certification.
• Proven ability in venipuncture, medication administration, and telephone triage.
• Experience in ambulatory, medical surgery, or emergency room settings preferred.
• Strong organizational, clinical, and interpersonal skills with critical thinking capabilities.
• Proficiency in basic computer skills, including typing and data entry.
• Bilingual in Spanish preferred to effectively communicate with diverse patient populations.
• Demonstrated ability to lead and manage nursing staff effectively.