General Manager

Overview

• Lead operations of a dynamic venue, ensuring exceptional guest experiences and business growth.
• Drive revenue, manage costs, and oversee talent development across multiple departments.
• Develop and execute strategies to achieve financial and operational goals.
• Foster a culture of accountability, engagement, and high performance.
• Collaborate with community leaders to position the venue as a local destination.
• Ensure compliance with safety standards and regulations to maintain a secure environment.
• Adapt to a flexible schedule, including evenings, weekends, and holidays.
• Contribute to long-term growth through innovative partnerships and initiatives.

Key Responsibilities & Duties

• Take ownership of venue performance, including revenue, labor, and profitability.
• Interpret financial data to identify trends and develop actionable strategies.
• Manage the P&L with precision, ensuring alignment with business objectives.
• Lead guest experience initiatives, utilizing feedback for continuous improvement.
• Hire, develop, and retain a high-performing leadership team.
• Build relationships with local businesses and community partners to drive venue awareness.
• Ensure adherence to safety and compliance standards across operations.
• Promote the venue through events, partnerships, and activations.

Job Requirements

• Bachelor's degree in hospitality management, business administration, or related field preferred.
• Minimum of 5 years of progressive leadership experience in hospitality or entertainment.
• Proven success in managing high-volume, multi-revenue environments.
• Experience with full P&L ownership and strategic planning.
• Strong business acumen and ability to interpret financial data.
• Ability to work in a fast-paced, high-energy environment with flexible hours.
• Excellent leadership and team-building skills.
• Physical capability to perform tasks in a dynamic venue setting.