Contribute to impactful projects optimizing ERP workflows and integrating AI solutions. Drive innovation in a hybrid work environment with growth opportunities. Enhance organizational productivity through proactive technical solutions and collaboration.
Technology Specialist
in Information Technology PermanentJob Detail
Job Description
Technology Specialist Overview
- Serve as a Technology Specialist, bridging business needs with innovative technical solutions in a dynamic hybrid work environment.
- Provide Tier 1 helpdesk support, ensuring seamless ERP workflows and efficient Windows 11 migration processes.
- Analyze operational processes, gather stakeholder requirements, and recommend productivity-enhancing improvements.
- Support enterprise AI integration initiatives while maintaining compliance with data privacy standards.
- Manage user lifecycle processes, including account provisioning and ERP access control.
- Perform data analysis to identify trends and suggest proactive technical solutions.
- Test and implement ERP workflows to align with evolving business objectives.
- Maintain robust security systems and enforce endpoint protection protocols.
Technology Specialist Key Responsibilities & Duties
- Resolve hardware, software, and network connectivity issues at the first level of support.
- Manage ERP user accounts, including role-based access control and troubleshooting.
- Assist users with ERP modules, addressing data entry and reporting errors.
- Collaborate with stakeholders to identify inefficiencies and recommend system-enabled improvements.
- Develop and execute test plans for ERP workflows to ensure alignment with business goals.
- Manage workstation imaging and compatibility during the Windows 11 transition.
- Enforce security policies, including MFA and endpoint protection protocols.
- Support enterprise AI assistants, assisting users with prompt engineering and tool navigation.
Technology Specialist Job Requirements
- Bachelor’s degree in a related field is required.
- Minimum of 3–4 years of experience in IT support or business analysis roles.
- Proficiency in ERP systems, Office 365, Windows 10/11 administration, and desktop support.
- Experience with AD, IPSec VPNs, MFA, and XDR systems.
- Strong interest in adopting AI-assisted workflows and integrating enterprise AI solutions.
- Excellent communication skills to explain technical concepts to non-technical users.
- Ability to analyze data and recommend proactive technical solutions.
- Experience in managing user lifecycle and ERP access control processes.
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