Referral Coordinator

Referral Coordinator Overview

• The Referral Coordinator plays a vital role in managing patient referrals within a healthcare setting.
• Coordinate referrals ordered by health center providers, ensuring timely and accurate processing.
• Collaborate with Patient Care Coordinators to streamline referral processes and enhance patient care.
• Maintain communication with providers and patients to ensure appropriate specialist referrals.
• Track referral outcomes and ensure proper documentation in electronic medical records.
• Provide coverage at alternate locations and work flexible hours, including evenings and weekends.
• Adhere to organizational core values, fostering a collaborative and high-performance environment.

Referral Coordinator Key Responsibilities & Duties

• Coordinate all aspects of patient referrals, including scheduling and tracking appointments.
• Verify third-party information and secure insurance authorizations for referrals as needed.
• Maintain and update specialty provider lists, ensuring accurate payor source information.
• Participate in daily huddles to provide updates on referral statuses.
• Ensure appropriate paperwork is provided to patients for referral appointments.
• Log consult reports from specialty providers into electronic medical records.
• Work collaboratively with healthcare providers to determine the best referral options for patients.
• Provide coverage at alternate locations and assist with advocacy events as needed.
• Perform other duties as assigned to support organizational goals.

Referral Coordinator Job Requirements

• High School Diploma or GED required; experience in a medical-related field preferred.
• Minimum of 2 years of experience in healthcare or referral coordination.
• Proficiency in Microsoft Office Suite, Outlook, and internet applications.
• Strong attention to detail, organizational skills, and ability to prioritize multiple tasks.
• Excellent interpersonal skills to handle sensitive and confidential information.
• Ability to work occasional evenings and weekends with advance notice.
• Interest in and ability to work with culturally diverse populations.
• Commitment to organizational core values and advocacy initiatives.