Patient Service Representative

Patient Service Representative Overview

• The Patient Service Representative is a vital member of the healthcare team, ensuring smooth clinic operations and exceptional patient experiences.
• Welcome patients, verify insurance, and facilitate accurate enrollment documentation for seamless healthcare access.
• Assist providers and patients with scheduling follow-up appointments and consultations to maintain efficient care coordination.
• Deliver outstanding customer service to patients and internal/external stakeholders in a professional and welcoming environment.
• Support front office operations, including patient registration, demographic checks, and insurance verification processes.
• Ensure the reception area is clean, organized, and conducive to a positive patient experience.
• Participate in daily huddles and contribute to team collaboration for clinic success.
• Provide assistance with transportation arrangements and distribute metro cards to patients as needed.
• Work under general supervision, relying on experience and judgment to accomplish daily tasks effectively.

Patient Service Representative Key Responsibilities & Duties

• Perform professional and efficient scheduling of patient appointments, ensuring accuracy and timeliness.
• Greet and register patients, assisting with the registration process with professionalism and attention to detail.
• Verify insurance coverage for scheduled patients, including pre-authorization verification.
• Answer telephone calls, direct callers appropriately, and take messages for providers.
• Conduct reminder calls and outreach to patients for rescheduling appointments.
• Prepare medical insurance billing forms, assist clients with sliding fee scale applications, and verify uninsured program documents.
• Maintain the reception area, ensuring cleanliness and organization for a welcoming atmosphere.
• Accurately record visit co-payments and reconcile sliding fee payments on daily summary reports.
• Support clinic operations by commuting to other clinic locations as needed.

Patient Service Representative Job Requirements

• High School Diploma or GED required for educational background.
• Minimum of 1-2 years of experience in a related field or medical setting.
• Familiarity with standard medical field concepts, practices, and procedures.
• Experience with E-Clinical Works is preferred but not mandatory.
• Proficiency in Spanish is preferred to enhance patient communication.
• Availability to work evening and weekend shifts as required.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Commitment to delivering exceptional customer service and resolving patient concerns effectively.
• Ability to commute to multiple clinic locations as needed.