Senior White Glove Desktop Support

Senior White Glove Desktop Support Overview

• The Senior White Glove Desktop Support role ensures seamless technical operations for a dynamic organization.
• Provide high-touch support to executives and staff, ensuring optimal technology performance.
• Collaborate with IT teams to maintain and improve technical systems and user experience.
• Work primarily on-site with flexibility for remote tasks during weekends or after-hours.
• Support a global organization with offices in major international cities.
• Drive adoption of new technologies in a rapidly evolving environment.
• Ensure continuity of end-user technologies and resolve technical issues promptly.
• Contribute to operational project plans and technology initiatives.
• Document procedures for IT professionals and end-users for clarity and efficiency.

Senior White Glove Desktop Support Key Responsibilities & Duties

• Provide white-glove technical support to executives, assistants, and staff.
• Manage and improve technical systems ensuring secure and efficient operations.
• Create user accounts, configure laptops, and set up workstations.
• Respond to hardware and software issues with effective solutions.
• Execute tasks related to meetings, including audio-visual equipment setup.
• Collaborate with management on technical and operational project plans.
• Document service desk procedures for IT professionals and end-users.
• Troubleshoot and resolve technical software, hardware, and network issues.
• Assist with office moves and system upgrades as required.

Senior White Glove Desktop Support Job Requirements

• Bachelor of Science (BS) degree in a relevant field.
• Minimum of 5 years of experience; 10 years preferred in desktop support roles.
• Proficiency in MS365, Windows 10/11, and Zoom technologies.
• Strong knowledge of hardware including printers, laptops, and iPhones.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and escalate issues when necessary.
• Experience working under pressure and managing multiple priorities.
• Capability to identify areas for improvement in IT services.
• Flexibility to adapt to changing schedules and work environments.