Community Liaison

Community Liaison Overview

• The Community Liaison is a key representative, promoting hospice services and building trust-based relationships within the healthcare community.
• Drive census growth by increasing awareness and preference for hospice services across the assigned territory.
• Collaborate with physicians, healthcare partners, and referral sources to ensure patients receive compassionate care.
• Serve as an advocate for hospice services, conducting outreach and educating the community on available resources.
• Join a mission-driven organization committed to providing dignity, peace, and human connection to patients.
• Enjoy a supportive environment with opportunities for professional growth and advancement.
• Access comprehensive benefits, including health insurance, PTO, tuition reimbursement, and wellness programs.
• Work in a hybrid arrangement, combining remote flexibility with on-site collaboration.

Community Liaison Key Responsibilities & Duties

• Establish and maintain relationships with physicians, healthcare professionals, and referral sources to promote hospice services.
• Conduct regular outreach to educate the community on hospice care and available resources.
• Support patients and families during critical moments, explaining services with empathy and respect.
• Drive referral growth through intentional visits and collaboration with healthcare partners.
• Position the hospice as the provider of choice across the service area to exceed growth goals.
• Collaborate with internal teams to ensure seamless service delivery and patient satisfaction.
• Represent the organization at community events and healthcare forums to enhance visibility.
• Maintain accurate records of outreach activities and referral outcomes for reporting purposes.

Community Liaison Job Requirements

• Bachelor’s degree in a related field preferred; equivalent experience may substitute educational requirements.
• Minimum two years of sales or marketing experience in healthcare; hospice marketing experience preferred.
• Proven ability to establish and maintain relationships with healthcare professionals and referral sources.
• Strong understanding of hospice services and patient-centered care principles.
• Reliable transportation, valid driver’s license, and auto insurance required for travel.
• Background screening through Florida Care Provider Background Screening Clearinghouse required.
• Ability to work in a hybrid arrangement, combining remote and on-site responsibilities.
• Excellent communication and interpersonal skills to connect with diverse audiences.