It Support Engineer

IT Support Engineer Overview

• The IT Support Engineer will ensure reliable, secure, and high-performance technology operations across all business units.
• Provide hands-on end-user support and proactive issue resolution in a fast-paced environment.
• Support traders, executives, and research staff with mission-critical IT systems and services.
• Collaborate with a global team to improve systems and processes for productivity at scale.
• Deliver "white glove" service while addressing complex technical challenges effectively.
• Contribute to a high-performance environment by ensuring seamless IT operations and support.
• Opportunity to work with cutting-edge technologies and make a direct impact on operations.
• Hybrid work arrangement offering flexibility and collaboration opportunities.

IT Support Engineer Key Responsibilities & Duties

• Deliver technical support for Windows, macOS, and mobile platforms, ensuring user satisfaction.
• Troubleshoot and resolve hardware, software, network, and market data issues promptly.
• Manage user onboarding/offboarding, permissions, and account administration efficiently.
• Support audio/visual systems and conferencing technologies, including Zoom and Teams.
• Assist with mobile device configuration and management using Intune or similar platforms.
• Maintain virtual desktop infrastructure (VDI) environments for secure remote access.
• Log, track, and resolve support requests using an IT Service Management platform.
• Document solutions and maintain IT knowledge bases for recurring issues and procedures.
• Provide after-hours and weekend on-call coverage as part of a support rotation.

IT Support Engineer Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field required.
• Minimum of 2 years of IT support experience; 4 years preferred.
• Experience supporting enterprise desktop environments, including Windows 11 and Office 365.
• Knowledge of identity and access management systems and security group administration.
• Understanding of basic networking concepts such as LAN/WAN, VPN, DNS, and DHCP.
• Familiarity with cloud-based collaboration platforms like Microsoft 365 and SharePoint.
• Strong troubleshooting, communication, and prioritization skills in a fast-paced environment.
• Ability to work independently and interface professionally with traders and executives.
• Proactive mindset with a focus on ownership and continuous learning.