Collections Specialist

Collections Specialist Overview

• The Collections Specialist role involves managing accounts receivable and delinquency reports independently, ensuring timely resolution of account issues.
• This position requires proficiency in cloud-based accounting software and advanced Excel skills for effective account management.
• The role demands excellent organizational and communication skills to interact with diverse personnel and customers professionally.
• Candidates will work on-site, reporting to the Cash and Collections Manager, in a dynamic and rapidly growing environment.
• The position offers an opportunity to contribute to reducing delinquency rates and improving customer relations effectively.
• Ideal for professionals with a background in business administration and experience in collections within large customer bases.
• A chance to enhance skills in financial analysis, problem-solving, and teamwork within a supportive corporate culture.

Collections Specialist Key Responsibilities & Duties

• Produce accounts receivable aging and delinquency reports using applicable operating systems independently.
• Document customer accounts with collection notes, payment promises, and escalation points in the system.
• Make professional outbound collection calls to improve customer relations and resolve billing issues.
• Monitor and review assigned accounts, ensuring compliance with company DSO guidelines.
• Identify delinquency causes, discuss solutions with management, and follow up on payment arrangements.
• Safeguard confidentiality of records, ensuring compliance with HIPAA and other regulations.
• Mail correspondence and fax documents to encourage payment of delinquent accounts.
• Collaborate with team members on special projects and complex assignments effectively.

Collections Specialist Job Requirements

• Bachelor of Science in Business Administration (BSBA) or equivalent preferred.
• Minimum of three years of collections experience, preferably with large customer bases.
• Proficiency in Microsoft Office products, particularly advanced Excel skills.
• Experience with cloud-based accounting software such as NetSuite, Intacct, or QuickBooks.
• Strong organizational, communication, and problem-solving skills are essential.
• Ability to work in a multi-function, multi-geography environment effectively.
• Demonstrated leadership in teamwork and handling complex assignments.
• Flexibility to adapt to a rapidly growing and dynamic corporate environment.