Systems Engineer

Systems Engineer Overview

• The Systems Engineer is responsible for managing technical health across client accounts, ensuring stability, security, and compliance.
• Collaborate with internal teams to align technical solutions with business objectives and outcomes.
• Provide advanced troubleshooting and proactive risk reduction for client environments.
• Act as a trusted technical advisor, driving continuous improvement and standardization.
• Ensure client environments are documented, compliant, and optimized for performance.
• Support VCIO planning with actionable technical insights and recommendations.
• Maintain high standards for security, documentation, and change control processes.
• Participate in hybrid work arrangements, balancing on-site and remote responsibilities.

Systems Engineer Key Responsibilities & Duties

• Own technical health for assigned accounts, understanding infrastructure, cloud services, and applications.
• Provide technical input for roadmaps, budgets, and project scoping, translating goals into plans.
• Act as escalation engineer for complex issues across identity, endpoints, and cloud layers.
• Drive proactive improvements, identifying and remediating security gaps and risks.
• Maintain and improve client documentation, standards, and configuration records.
• Oversee technical implementations, ensuring adherence to standards and best practices.
• Communicate effectively with stakeholders, providing updates and setting expectations.
• Contribute to QBRs with insights on service trends and recommendations.

Systems Engineer Job Requirements

• Bachelor of Science (BS) degree in a relevant field.
• 7+ years of IT experience, with 2+ years in client-facing technical roles preferred.
• Proficiency in Microsoft 365, Entra ID, and Intune device management.
• Knowledge of Azure fundamentals and Azure Virtual Desktop management.
• Strong troubleshooting skills across identity, endpoint, cloud, and networking layers.
• Preferred certifications: Azure Administrator Associate, Endpoint Administrator Associate, ITIL foundations.
• Excellent communication skills for presenting technical concepts to non-technical stakeholders.
• Ability to manage multiple clients and tasks with strong organizational skills.