Information Technology Support

Information Technology Support Overview

• The Information Technology Support role offers a dynamic opportunity to assist associates with IT hardware and software issues.
• Provide effective troubleshooting and maintenance for IT systems, ensuring operational efficiency and reliability.
• Contribute to a hybrid work environment, balancing on-site and remote responsibilities.
• Support the Manager of IT by addressing escalated technical matters and implementing solutions.
• Assist in onboarding new users, configuring workstations, and maintaining IT inventory.
• Participate in IT projects focused on process improvement and system efficiency.
• Maintain and update software licenses, ensuring compliance and operational readiness.
• Opportunity to grow within a supportive and collaborative IT environment.

Information Technology Support Key Responsibilities & Duties

• Monitor and respond to IT help desk requests, ensuring timely resolution of issues.
• Troubleshoot IT hardware and software problems, providing clear and effective solutions.
• Perform routine and periodic maintenance on IT systems, including upgrades and patch installations.
• Configure, install, and maintain workstations for associates, ensuring functionality and reliability.
• Assist with onboarding and offboarding processes, including workstation setup and credential management.
• Maintain inventory of IT equipment and software licenses, ensuring accurate records.
• Provide after-hours on-call support as assigned, addressing urgent IT matters.
• Collaborate on IT projects aimed at improving processes and implementing new technologies.

Information Technology Support Job Requirements

• Associate of Science (AS) degree or equivalent education required.
• Minimum of three years’ experience in IT services or related roles.
• Preferred undergraduate education and experience in healthcare or DME customer service roles.
• Proficiency in troubleshooting IT hardware and software issues effectively.
• Experience with help desk ticketing systems and IT support processes.
• Ability to perform routine and periodic maintenance on IT systems and equipment.
• Strong communication skills for assisting associates and collaborating with teams.
• Availability for hybrid work schedule and after-hours support as needed.