Medical Receptionist

Overview

• Serve as the welcoming face for patients, ensuring a positive and professional experience throughout their visit.
• Perform essential receptionist duties, including managing phone calls, scheduling, and addressing patient inquiries efficiently.
• Utilize electronic medical records (EMR) systems to streamline patient check-in and check-out processes.
• Verify patient demographics, insurance details, and obtain necessary documentation for seamless service delivery.
• Coordinate patient flow by liaising with healthcare providers and addressing scheduling adjustments.
• Ensure patients are prepared for appointments with required documentation and instructions.
• Maintain office supplies inventory, placing orders to support operational efficiency.
• Adhere to HIPAA guidelines, ensuring patient confidentiality and compliance at all times.
• Provide coverage during extended hours and weekends to support patient care needs.

Key Responsibilities & Duties

• Professionally manage incoming calls, screen inquiries, and route them to appropriate departments or individuals.
• Oversee patient check-in and check-out processes using EMR systems with precision and care.
• Verify patient information, insurance details, and collect necessary payments or documentation.
• Coordinate patient flow by notifying providers of arrivals and addressing scheduling conflicts.
• Schedule appointments and procedures, ensuring all required documentation is prepared.
• Retrieve referrals, authorizations, and eligibility verifications as required for patient services.
• Monitor and maintain office supplies, communicating inventory needs to management.
• Ensure compliance with HIPAA regulations, maintaining strict patient confidentiality.
• Provide additional coverage during extended hours and weekends to meet operational demands.

Job Requirements

• High School diploma or GED is required for this position.
• Completion of an accredited Medical Office Administration program is preferred.
• Minimum of 6 months of experience as a Medical Receptionist or 1 year of clerical experience.
• Proficiency in Microsoft Office applications and EMR systems is essential.
• Strong communication, organizational, and analytical skills with attention to detail.
• Ability to multitask and meet deadlines in a fast-paced healthcare environment.
• Professional phone etiquette and self-motivation are required for success.
• Familiarity with HIPAA guidelines and patient confidentiality practices is essential.
• Flexibility to provide coverage during extended hours and weekends as needed.