On Call Hospice Triage Supervisor

On Call Hospice Triage Supervisor Overview

• The On Call Hospice Triage Supervisor oversees call center operations, ensuring quality telephonic interventions for patients based on their care plans.
• This remote role requires leadership in managing clinical and non-clinical issues during designated shifts.
• Supervise and support call center staff, providing guidance and elevating complex cases to appropriate team members.
• Collaborate with team managers, AOC, and hospice physicians to address patient needs effectively.
• Ensure adherence to hospice care standards and protocols, promoting patient safety and satisfaction.
• Participate in orientation and training sessions to align with organizational practices and values.
• Work flexible hours, including evenings and weekends, to meet patient care requirements.
• Leverage your nursing expertise to enhance the quality of hospice care provided remotely.

On Call Hospice Triage Supervisor Key Responsibilities & Duties

• Provide leadership and guidance to call center staff during assigned shifts.
• Address clinical and non-clinical issues, escalating complex cases as needed.
• Deliver telephonic interventions based on patient care plans and hospice standards.
• Collaborate with team managers and hospice physicians to ensure comprehensive care.
• Monitor and evaluate call center operations for quality assurance and improvement.
• Participate in orientation and training sessions to maintain compliance with organizational policies.
• Ensure effective communication and coordination among team members and departments.
• Promote a culture of excellence and patient-centered care within the team.

On Call Hospice Triage Supervisor Job Requirements

• Bachelor of Science in Nursing (BSN) from an accredited institution.
• Minimum of 4 years of hospice nursing experience, with on-call exposure.
• Supervisory or leadership experience in a healthcare setting preferred.
• Current New York State RN licensure required; valid NYS license preferred.
• CHPN certification preferred for enhanced hospice care expertise.
• Strong communication and problem-solving skills to manage patient care remotely.
• Ability to work flexible hours, including evenings and weekends.
• Proficiency in telephonic intervention and care plan implementation.