Product Manager

Product Manager Overview

• The Product Manager will lead strategic product initiatives, translating objectives into actionable plans for high-velocity engineering execution.
• Collaborate with architects to ensure system designs align with performance, security, and compliance standards.
• Drive backlog prioritization to maintain technical quality and development velocity.
• Act as a hands-on technical leader, contributing to discovery, design, delivery, and troubleshooting.
• Utilize analytics and observability tools to assess product health, performance, and ROI.
• Promote AI-native practices across product and engineering disciplines.
• Foster collaboration between Product, Engineering, and Service Delivery teams to enhance transparency and learning.
• Lead technical discovery and design sessions, converting complex needs into structured platform capabilities.
• Introduce modern product management methodologies emphasizing customer-centric design and discovery-driven development.

Product Manager Key Responsibilities & Duties

• Translate strategic objectives into detailed epics, user stories, and technical criteria for engineering execution.
• Partner with architects to ensure system designs meet required standards across environments.
• Lead backlog prioritization to maintain development velocity and technical quality.
• Contribute to execution through prototypes, debugging, performance tuning, and automation improvements.
• Utilize data instrumentation and analytics tools to evaluate product performance and ROI.
• Establish cycle time, flow efficiency, and throughput as primary KPIs for product areas.
• Collaborate with engineering and infrastructure leaders to optimize technical direction and operating models.
• Lead technical discovery and design sessions, serving as SME for assigned products.
• Promote hands-on collaboration and continuous learning within cross-functional teams.

Product Manager Job Requirements

• Bachelor's Degree in Computer Science, Product Development, Business, or related field.
• Minimum 15 years of progressive experience in product management, engineering, and development.
• Proven track record leading complex technical product initiatives involving cloud infrastructure and microservices.
• Experience using AI coding for production applications and DevOps practices.
• Demonstrates curiosity and ability to deeply understand systems, workflows, and data.
• Comfortable operating in ambiguous environments, providing recommendations grounded in technical insight and business impact.
• Excellent verbal, written, and presentation skills for effective communication.
• Knowledge of BPO or insurance industry is preferred but not required.