Certified Pharmacy Technician

Certified Pharmacy Technician Overview

• Join as a Certified Pharmacy Technician on a contract basis, working remotely to support pharmacy operations efficiently and effectively.
• Leverage your certification and prior authorization expertise to manage pharmacy requests while ensuring compliance with regulatory standards.
• Engage in a phone-intensive role, providing exceptional customer service and clear communication with healthcare professionals.
• Participate in comprehensive training programs designed to enhance your skills and knowledge in pharmacy operations.
• Collaborate with Pharmacy Team Leads to contribute to decision-making processes and operational improvements.
• Enjoy a consistent work schedule and structured support to ensure success in your role.
• Support healthcare providers by efficiently managing and processing prior authorization requests with accuracy.

Certified Pharmacy Technician Key Responsibilities & Duties

• Evaluate eligibility and review required documents for pharmacy prior authorization requests using provided tools.
• Organize and distribute authorization requests for pharmacist or physician review, responding to additional information requests as needed.
• Gather medical information through various channels and apply criteria, documenting all communications accurately.
• Ensure timely decision-making and escalate cases requiring pharmacist review when necessary.
• Communicate authorization outcomes clearly, adhering to standards for accuracy and timeliness.
• Maintain compliance with all applicable laws and regulations governing pharmacy operations and authorization processes.
• Participate actively in training sessions and adhere to established training schedules and protocols.
• Collaborate with team members to enhance operational efficiency and achieve organizational goals.

Certified Pharmacy Technician Job Requirements

• Active, unrestricted Pharmacy Technician certification (CPhT) from PTCB or NHA is required.
• Minimum of 1 year of experience in a pharmacy-related field; 3 years preferred.
• High school diploma or GED is required for eligibility.
• Experience with prior authorization processes and familiarity with remote work environments is preferred.
• Strong verbal and written communication skills, with excellent customer service and phone etiquette.
• Comfortable in a phone-intensive role; call center experience is a significant advantage.
• Ability to adhere to training schedules and protocols, including group training sessions.
• Commitment to compliance with laws and regulations, ensuring operational integrity and quality.