Private Wealth Business Analyst

Private Wealth Business Analyst Overview

• The Private Wealth Business Analyst will lead initiatives to enhance operational efficiency and scalability within the client’s wealth management division.
• Collaborate with cross-functional teams to identify process improvements and implement strategic solutions for client service journeys.
• Develop and maintain journey maps, process flows, and training materials to optimize client onboarding and service processes.
• Drive technology enablement initiatives, including requirements creation, user testing, and post-launch performance tracking.
• Analyze operational models to recommend changes that improve efficiency and client outcomes.
• Partner with data governance teams to ensure consistency in client and account data across systems.
• Maintain and prioritize inventories of forms, documentation, and known technology enhancements.
• Contribute to the organization’s strategic goals by leveraging analytical and operational expertise.

Private Wealth Business Analyst Key Responsibilities & Duties

• Own and enhance the Client Service journey, including transacting, trading, maintenance, inquiry, and self-service processes.
• Create and maintain journey maps, SOPs, playbooks, and training materials for client onboarding.
• Identify friction points and recommend enhancements to reduce handoffs, processing times, and error rates.
• Establish and track SLAs and KPIs to measure operational performance and client satisfaction.
• Drive technology enablement initiatives, including requirements creation, user testing, and adoption tracking.
• Partner with data governance teams to define and maintain client and account data dictionaries.
• Inventory and rationalize Client Service forms and documentation to simplify workflows.
• Maintain prioritization of known technology debt and enhancements for continuous improvement.

Private Wealth Business Analyst Job Requirements

• Bachelor’s degree in Business Administration, Finance, Operations Management, Engineering, or related field.
• Minimum of 3 years of experience in Wealth Management or Private Banking; 5 years preferred.
• Proficiency in process mapping, workflow analysis, and operational efficiency tools.
• Experience with automation technologies and digital transformation initiatives.
• Strong analytical skills and strategic thinking capabilities.
• Exceptional written and verbal communication skills to simplify complexity.
• Ability to manage multiple projects and influence stakeholders effectively.
• Familiarity with change management principles and techniques.