Elevate IT operations with a dynamic role supporting diverse technologies. Collaborate with skilled professionals in a hybrid work environment. Gain exposure to cutting-edge IT tools and systems.
Senior Help Desk Specialist
in Information Technology PermanentJob Detail
Job Description
Senior Help Desk Specialist Overview
- The Senior Help Desk Specialist will provide critical IT support to employees across multiple office locations.
- This role ensures smooth technology experiences by addressing technical issues and supporting IT operations.
- Collaborate with the IT team to deliver reliable and efficient solutions for staff needs.
- Work in a hybrid environment with a minimum of four days per week in-office.
- Support onboarding and offboarding processes, including device setup and account provisioning.
- Contribute to IT documentation and knowledge base articles for team consistency.
- Assist with technology rollouts, equipment procurement, and asset inventory management.
- Provide occasional after-hours and weekend support to minimize business disruption.
Senior Help Desk Specialist Key Responsibilities & Duties
- Log, track, and resolve IT support tickets using ITSM platforms like ServiceNow or Jira.
- Support employee onboarding and offboarding processes, including device setup and equipment tracking.
- Assist with MDM platform administration, including device enrollment and configuration tasks.
- Escalate complex issues to senior IT staff with clear documentation and context.
- Support AV and conferencing technology setup and troubleshooting in meeting rooms.
- Contribute to IT documentation and knowledge base articles for team consistency.
- Assist with technology rollouts, equipment procurement, and asset inventory management.
- Provide occasional after-hours and weekend support to minimize business disruption.
Senior Help Desk Specialist Job Requirements
- Bachelor’s degree in IT, Computer Science, or related field preferred.
- 7+ years of experience in helpdesk, desktop support, or IT support roles.
- Hands-on experience supporting macOS and Windows environments professionally.
- Familiarity with Microsoft 365 and basic Azure Active Directory tasks.
- Exposure to ITSM tools such as ServiceNow or Jira Service Management.
- Basic understanding of MDM concepts; experience with Jamf or AirWatch preferred.
- Strong communication skills with a customer-first attitude.
- CompTIA A+ or similar certification is a plus.
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