Office Manager

Office Manager Overview

• The Office Manager will oversee daily operations, ensuring smooth functionality and achieving organizational goals.
• Lead and develop office teams, fostering a collaborative and productive environment.
• Manage office operations, including scheduling, payroll, and staff management.
• Ensure compliance with safety procedures, privacy rules, and regulations.
• Collaborate with physicians and leadership to align office activities with strategic goals.
• Monitor and analyze KPIs to drive performance improvements and meet targets.
• Maintain a positive and professional environment, enhancing customer satisfaction.
• Utilize software tools like WINOMS and CDT codes for efficient operations.
• Contribute to the growth and success of the organization through effective leadership.

Office Manager Key Responsibilities & Duties

• Supervise front desk operations, ensuring excellent customer service and efficiency.
• Hire, train, and manage staff, conducting performance reviews and evaluations.
• Schedule employees and manage payroll processes accurately and timely.
• Resolve staff and patient issues promptly, maintaining a positive environment.
• Set and monitor monthly goals, ensuring alignment with organizational objectives.
• Conduct daily huddles and communicate directives effectively to the team.
• Generate and review treatment plans, following up on accepted plans regularly.
• Prepare and verify end-of-day and monthly reports for accuracy.
• Collaborate with the call center to ensure seamless communication and operations.

Office Manager Job Requirements

• Associate of Science (AS) degree or equivalent educational background required.
• Minimum of 2 years of experience managing dental offices, with 4 years preferred.
• Proficiency in WINOMS software and familiarity with CDT codes is advantageous.
• Strong leadership and communication skills to motivate and manage teams effectively.
• Ability to analyze and utilize KPIs for performance improvement and goal achievement.
• Proficiency in Microsoft Word and Excel for operational tasks and reporting.
• Capability to maintain compliance with safety procedures and privacy regulations.
• Experience in resolving issues with follow-through and timeliness.
• Commitment to fostering a positive teamwork environment and enhancing customer satisfaction.