Content Operations Specialist

Content Operations Specialist Overview

• The Content Operations Specialist will manage promotional content across digital marketing channels, ensuring compliance and operational excellence.
• Coordinate Medical, Legal, and Regulatory (MLR) reviews and content readiness for digital assets and website migrations.
• Serve as a liaison between Brand Marketing, agency partners, and Digital Operations teams to streamline content workflows.
• Ensure promotional materials meet submission requirements, including annotations, references, and metadata.
• Support governance and compliance requirements related to promotional content and digital readiness.
• Assist with website migration initiatives, ensuring content accuracy and regulatory compliance.
• Develop and maintain standard operating procedures, templates, and best practices for content operations.
• Identify opportunities for process optimization and continuous improvement in content workflows.

Content Operations Specialist Key Responsibilities & Duties

• Coordinate MLR/CCC submission activities for promotional and digital assets, ensuring timely approvals and stakeholder communication.
• Guide promotional assets through development, review, approval, and publishing lifecycle.
• Support website migration initiatives by organizing and validating content for deployment.
• Facilitate communication across stakeholders to align on timelines, dependencies, and project milestones.
• Assist with migration quality reviews to verify content accuracy and compliance.
• Maintain asset status, approvals, and documentation within content management systems.
• Support the adoption of modular content frameworks and reusable content strategies.
• Recommend workflow enhancements to improve efficiency and reduce cycle times.

Content Operations Specialist Job Requirements

• Bachelor's degree or equivalent professional experience in a related field.
• Minimum of 3 years of experience in content operations or project management within the pharmaceutical or healthcare industry.
• Proven ability to manage MLR/CCC review processes and promotional content workflows.
• Strong understanding of pharmaceutical compliance and regulatory approval processes.
• Experience with content management systems such as Veeva PromoMats and Adobe Workfront.
• Exceptional organizational skills and attention to detail.
• Preferred experience in website migration and digital content transformation initiatives.
• Knowledge of modular content strategies and content reuse frameworks.