Contact Center Representative

Contact Center Representative Overview

• The Contact Center Representative role is a temporary position supporting inquiries related to 1099 status and online benefits.
• This position requires daily on-site work and offers telework eligibility upon conversion to a permanent employee.
• Candidates will engage with high-volume call center operations, ensuring professional and clear communication with clients.
• The assignment is temporary, lasting through the end of April 2027, with strict adherence to attendance policies.
• This role offers an opportunity to develop expertise in benefits-related inquiries and call center operations.
• Ideal candidates will possess a professional phone presence and demonstrate reliability and punctuality.
• Background checks and drug screenings are mandatory prior to starting the assignment.

Contact Center Representative Key Responsibilities & Duties

• Handle high-volume inbound and outbound calls, addressing inquiries regarding 1099 status and online benefits.
• Provide accurate information and assistance to clients while maintaining a professional demeanor.
• Ensure compliance with company policies and procedures during all interactions.
• Document call details and resolutions accurately in the system for future reference.
• Collaborate with team members to improve service delivery and operational efficiency.
• Participate in training sessions to stay updated on procedures and system enhancements.
• Adhere to strict attendance and punctuality requirements to maintain service levels.

Contact Center Representative Job Requirements

• High school diploma or GED required; additional certifications in customer service are a plus.
• Minimum of 2 years of call center experience; 3 years preferred.
• Proficiency in handling high-volume call center operations and inquiries.
• Bilingual abilities are preferred but not mandatory for the role.
• Clear and professional phone presence with excellent communication skills.
• Ability to pass mandatory background checks and drug screenings within specified timelines.
• Strict adherence to professional dress codes and punctuality during interviews and assessments.